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Comfort taxi and CityCab, both taxi cab companies belonging to ComfortDelGro Corporation Limited, are the largest players in Singapore’s taxi industry with a combined fleet of about 15,000 taxis. The ComfortDelGro taxi booking system, arguably one of the best in the world, wirelessly connects the taxis using the General Packet Radio Service (GPRS) technology via the in-vehicle Mobile Data Terminals (MDTs). Today, its state-of-the-art Customer Contact Centre caters to over 20 million taxi bookings annually
Established in 1970, Comfort Transportation (“Comfort”) was then known as the Workers’ Co-operative Commonwealth for Transport Limited with the aim to provide taxi drivers with a profession and better life. From its humble beginnings of 1,000 Morris Oxford taxis to its present fleet of over 10,000 taxis, Comfort has grown to become the largest of the two taxi companies that ComfortDelGro has.
In Singapore, ComfortDelGro operates over 15,000 taxis under the brand names – Comfort and CityCab. Through the employment of technology and extensive training, the Group’s taxi companies are leading the industry not just in Singapore but globally. In 2007, they catered to a record-breaking 20 million call bookings in one year.
From its humble beginnings of 1,000 Morris Oxford taxis in 1970, Comfort Transportation has since grown to become Singapore’s largest taxi operator with a fleet of over 10,000 taxis. Comfort is also the first Singapore taxi company to provide toll-free Dial-a-Cab service in 1996.
CityCab was formed in April 1995 through a merger of three taxi operations, namely Singapore Airport Bus Services Ltd, ComfortDelGro (S.E. Asia) Pte Ltd (formerly known as SBS Taxi Pte Ltd) and Singapore Commuter Pte Ltd. Today, CityCab operates a fleet of more than 4,200 vehicles, which includes over 300 limousine cabs using Mercedes Benz vehicles.
In China, the Group operates more than 8,790 taxis through various joint venture operations in Beijing, Shenyang, Nanjing, Nanning, Shanghai, Jilin City, Chengdu, Hengyang, Suzhou, Xiamen and Yantai. The operations in Shenyang and Chengdu mark a shift in the Group’s strategy of focusing on the coastal cities to growing our operations in the fast opening North-Eastern and Western regions of China.
In the United Kingdom, ComfortDelGro’s subsidiaries, Computer Cab in London, Computer Cab (Edinburgh), Computer Cab (Aberdeen) and Merseyside Radio Meter Cabs in Liverpool operate a fleet of 4,500 radio taxis providing a first class service to local business and private customers. Computer Cab, the market leader in London, has four brands – ComCab, DataCab, Call-A-Cab and Local Taxis, each with a clear identity and providing a 24/7 service to the community.
In May 2006, the Group acquired Onward Travel Limited, a private car hire business in Edinburgh, Scotland. It has 160 owned-drivers on its circuit and operates an exclusive airport taxi rank concession from Edinburgh Airport.
Flightlink International Ltd is a private hire company based in Canary Wharf, London. It was acquired in July 2006 and is ComfortDelGro’s first private hire operation in London.
In March 2007, the Group acquired another licensed taxi and private hire company in Birmingham. The company has since been renamed Computer Cab (Birmingham) Ltd.
The Group also operates a fleet of close to 600 taxis in Ho Chi Minh City, Vietnam by our Vietnam Taxi. The second taxi investment, a joint venture with Saigon General Service Corporation called ComfortDelGro Savico Taxi operates more than 300 taxis, a call centre, as well as a workshop which repairs and maintains the taxi fleet.
ComfortDelGro other business includes:
- Bus
- Rail
- Car rental & leasing
- Automotive engineering, maintenance services & diesel sales
- Vehicle inspection & technical testing services
- Learner drivers’ instructional services
- Insurance broking services
- Outdoor advertising
- Car dealership
